Return & Cancellation Policy
We take pride in offering high-quality products and excellent customer service to our customers. We understand that you may need to return or cancel your order from time to time, and we want to make this process as simple as possible for you.

Returns:
For certain product categories, we offer a 7-day replacement policy.

If you receive a defective, damaged, or incorrect item, please contact our customer service team within 7 days to begin the return process.

We will provide you with a replacement or a refund, depending on your preference.

The following product categories are eligible for our 7-day replacement policy:

Home Decor:This includes items such as wall art, photo frames, decorative vases, and other decorative items.
Birthday:This category includes items such as birthday decorations, balloons, candles, and gift items.
Personalized Gifts: We offer a wide range of personalized gifts, including photo mugs, cushions, keychains, and more. If you receive a defective or incorrect personalized gift, we will be happy to provide you with a replacement.
Combos & Hampers::We offer a variety of gift hampers and combo packs that include multiple items. If you receive a defective or incorrect item in your hamper or combo pack, we will provide you with a replacement.
Plants:We take utmost care in packaging and delivering plants, but if you receive a damaged or dead plant, please contact us within 7 days of receiving the product for a replacement.
Idols:We offer a range of religious idols and statues. If you receive a damaged or incorrect item, please contact us within 7 days for a replacement.
Chocolates:We offer a range of delicious chocolates from reputed brands. If you receive a defective or incorrect chocolate product, we will provide you with a replacement.
Please note that our 7-day replacement policy is only applicable to the above-mentioned product categories. For other product categories, please refer to the specific return policy mentioned on the product page.

Cancellation:
Please contact us as soon as possible if you wish to cancel your order.
You may cancel your order before it is shipped, and we will issue a full refund.
If your order has already been shipped, you can still cancel it, but a cancellation fee will apply.
The cancellation fee varies depending on the product category and the status of your order’s shipping.
Refunds:
We will process your refund within 7-10 business days of receiving the returned item if you are eligible.

The refund will be issued using the original payment method used at the time of purchase. Please keep in mind that shipping and handling fees are non-refundable.

If you have any questions or concerns about our Return & Cancellation Policy, please contact our customer service team.

Shipping Policy
What are the delivery charges?

Delivery charge varies with each Seller/Nv Shoppe.

Sellers/Nv Shoppe incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as Nv Shoppe, a Rs 80 charge for delivery per item may be applied if the order value is less than Rs 1000. While, orders of Rs 1000 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller/Nv Shoppe or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers/Nv Shoppe do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Sellers/Nv Shoppe generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The Seller/Nv Shoppe offering the product
Product’s availability with the Seller/Nv Shoppe
The destination to which you want the order shipped to and location of the Seller/Nv Shoppe.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers/Nv Shoppe on Nv Shoppe?

There are NO hidden charges when you make a purchase on Nv Shoppe. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller/Nv Shoppe’s shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller/Nv Shoppe, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller/Nv Shoppe does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the Seller/Nv Shoppe ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times Sellers/Nv Shoppe prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through , you can return the item through a third-party courier service. Return fees are borne by the Seller/Nv Shoppe.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers/Nv Shoppe will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller/Nv Shoppe might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers/Nv Shoppe from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller/Nv Shoppe.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

Does Nv Shoppe deliver internationally?
As of now, Nv Shoppe doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.